You are here: Home > Services > Repair Services

Repair Services



Isotech's facility in Vermont, USA has full repair service capabilities for all Isotech and ASL Temperature Measurement and Calibration products.

We offer quick estimates and 90 day warranty on repairs. Our Vermont facility operates as the primary warehousing and service center for all North, Central & South America as well as the Caribbean markets. In addition to our own products, we have all proprietary procedures, software and service documents for full re-linearization of ASL thermometers, from F100 to F900.

Should your instrument require calibration after repair, Isotech operates one of the industries leading temperature laboratories utilizing ITS-90 fixed points from Mercury (HG) to Aluminium (AL).

SERVICE CENTER FAQ
  • No RMA is required, however completion of the Shipment Form to the right can significantly speed your turnaround time
  • All Isotech repairs are billed "time and materials" we do not offer flat rate repair services
  • There is a $100 evaluation fee for most products, $500 for products with original cost over $10,000
  • All evaluation fees are credited towards the repair if approved
  • If you are not using Credit Card, an official PO for the evaluation amount is required before evaluation can start
  • Should your unit not be economically repairable, Isotech usually can arrange for some trade in value towards new equipment
RMA / Shipment Form



When in doubt, just give us a call to discuss your specific needs (802) 863 8050 or Email sales@isotechna.com

Return Shipment Address for All Repair & Calibration Services
Isotech North America, Inc.
158 Brentwood Drive, Unit #4
Colchester, VT 05446


Some Shipping Suggestions from the Service Department

Repairs are expensive, shipping in a bigger box is not!
Provide Minimum two inches of packing material around all instruments sent back.

Make sure to provide paperwork inside the shipment with as much detail as you have concerning the defective condition as well as name, phone number and email of the contact person responsible for approval of the repair estimate.

Probes require special attention when packing. They must have packing material all around them to prevent sudden shocks from damaging them. If a probe is shipped in the same box as another unit, please take steps to prevent the other unit from damaging it

Always ship units in the upright position. Many units require additional repair because they are shipped otherwise.

If a unit was shipped to you with a transit clamp keep it and always use it to ship the unit back.

Shipping a unit in its carrying case may cause damage to the case and/or unit inside. Unless a case states it is designed for shipping it is probably only for carrying a unit around. If it is not designed for shipping put the case in a box for shipping.

Do not send back power cords that are not permanently attached unless they are custom cord to a specific unit. (We have plenty!)

Do not send in any manuals unless requested.

Let us know if you require a specific shipping method. If your shipping account is to billed please clearly state the shipper, account number and zip code tied to that account



Copyright ©  Isotech North America. All Rights Reserved.